Eternal Rose & Arrangement FAQ's

Some of the main questions we get about our eternal roses!

Our roses are 100% real and have been specially preserved for your enjoyment. For information about how they last so long, head over to our About the roses page.

Yes they do! If the extremely simple care instructions are followed they can even last longer! For more information on the instructions head to our Rose care instructions

Our infinity roses are available in more than 25 different colours. Please click here to take a look at our rose colour chart!

Yes of course, please contact us via sales@eternalblossom.co.uk and a member of our team will be happy to discuss your arrangements with you. 

No, never! Our roses will never require watering, the method used to preserve them means they hold their beautiful form without the addition of any water.

All orders with Eternal Blossom are placed online! To do this, simply follow the steps below -

Step 1 - Choose the arrangement size / style you'd like

Step 2 - Choose the colour(s) of roses that you'd like

Step 3 - Select if you'd like diamantes in your roses (or any additional options that may be required for your selected arrangement)

Step 4 - Add your complimentary greeting message, this can also be left blank and handwritten if desired

Step 5 - Add your arrangement to cart!

Step 6 - After checking everything is okay with your order, select your delivery method, within mainland UK we have either Fast & Free or Specific Date (if specific date is selected, you'll be required to pick a delivery date from the available selection)

Step 7 - Proceed to checkout and fill in all your personal, shipping & payment details

Step 8 - Complete order and wait in anticipation for your roses to arrive! :)

We are more than happy to help with this, whether it is to find the perfect colour combination or make a totally bespoke arrangement please head to our contacts us page to get in touch and we can work together to make up your perfect arrangement.

Yes of course, you will be after our Personalised Blossom Box Collection, here you will be able to add either the recipient’s name and/or an occasion note.

Yes, this can be done! If you’d like a unique message on your Personalised box please contact us and we will be able to sort something together.

Shopping With Eternal Blossom

Some of the main questions we get about the process of placing an order with Eternal Blossom

Shortly after your order comes through you'll receive an order confirmation email, this gets sent to the email address used at the time of placing the order. If you do not receive this email please check your junk/spam folder.

As soon as your order is shipped you'll receive an email confirming this, you'll find a button on this email you can press to track your order via the Royal Mail website.

Yes, certainly. All arrangements are shipped as gifts by default and we do not include an invoice or any purchaser details with the arrangement, just make sure to add their address as the SHIPPING and your address (which will need to match the card you will be paying with) as the BILLING address.

We accept many different payment methods and are confident we'll have one to suit everyone! To pay you can use - Credit or Debit Card - Paypal - Clearpay - Klarna - Laybuy - Google Pay - Apple Pay and many more!

We have created a page to show the discounts and promotions that we currently have available.  This can be found at the bottom of the website, or simply click this link Discounts and offers

Delivery FAQ's

No, never! All our arrangements are sent as gifts by default with no details of the person sending or any invoice / indication of cost included!

For our Standard and Next Day shipping options you will receive your tracking number ASAP. With our Specific Date shipping you will receive the tracking the day before your delivery is due.If you haven’t got your tracking within the expected time frame, please check your spam/junk folder, if you still don’t have it, please check with us that the correct email address was given at the time of your order.

We mainly use Royal Mail for all our delivery options and for our larger orders we may use other couriers. All orders always come fully tracked so you can keep an eye on when the arrangement will arrive.

Yes, we deliver on Saturdays! This is a selectable option on our date picker that you'll find on the cart page (Please ensure you pay for our specific date shipping option during checkout to secure your delivery date). Unfortunately we're unable to deliver on Sundays.

Unfortunately this isn’t possible for us at the moment.

For More information about our shipping please head to our Shipping options and additional info page which you will find at the bottom of the website