Listed below are some questions we are frequently asked and their answers!
Eternal Rose & Arrangement FAQ's
Are the roses real & how do they last so long? - Our roses are 100% real and have been specially preserved for your enjoyment. For information about how they last so long, head over to our About the roses page.
Do the roses really last a year? -
Yes they do! If the extremely simple care instructions are followed they can even last longer! For more information on the instructions head to our Rose care instructions
Can I get an arrangement with more than 2 colours in? - Yes of course, please contact us via firstname.lastname@example.org and a member of our team will be happy to discuss your arrangements with you.
What if can’t find the box I am looking for on your website? -
We are more than happy to help with this, whether it is to find the perfect colour combination or make a totally bespoke arrangement please head to our contacts us
page to get in touch and we can work together to make up your perfect arrangement.
Do you have any discounts (Blue Light and special offers)? -
We have created a page to show the discounts and promotions that we currently have available. This can be found at the bottom of the website, or simply click this link Discounts and offers
Can I have something personal written on the box? - Yes of course, you will be after our Personalised Blossom Box Collection, here you will be able to add either the recipient’s name and/or an occasion note.
I can’t find the personalised occasion note I am looking for, can I have something unique? -
Yes, this can be done! If you’d like a unique message on your Personalised box please contact us
and we will be able to sort something together.
I haven't had my tracking number yet, when will I receive it? - For our Standard and Next Day shipping options you will receive your tracking number ASAP. With our Specific Date shipping you will receive the tracking the day before your delivery is due.
If you haven’t got your tracking within the expected time frame, please check your spam/junk folder, if you still don’t have it, please check with us that the correct email address was given at the time of your order.
Can I send my roses to another as a gift? - Yes, certainly. All arrangements are shipped as gifts by default and we do not include an invoice or any purchaser details with the arrangement, just make sure to add their address as the SHIPPING and your address (which will need to match the card you will be paying with) as the BILLING address.
What delivery service do you use? - We mainly use Royal Mail for all our delivery options and for our larger orders we may use other couriers. All orders always come fully tracked so you can keep an eye on when the arrangement will arrive.
Do you deliver on weekends? - Currently we are unable to deliver on weekends however we are looking to bring this option to our website soon. If next day is chosen on a Friday before 2pm this will be shipped and could make it on the Saturday however this is not guaranteed.
Can I choose a delivery time / when will it arrive? - Unfortunately this isn’t possible for us at the moment.