Some of the main questions we get about our eternal roses!
Yes of course, please contact us via firstname.lastname@example.org and a member of our team will be happy to discuss your arrangements with you.
No, never! Our roses will never require watering, the method used to preserve them means they hold their beautiful form without the addition of any water.
All orders with Eternal Blossom are placed online! To do this, simply follow the steps below -
Step 1 - Choose the arrangement size / style you'd like
Step 2 - Choose the colour(s) of roses that you'd like
Step 3 - Select if you'd like diamantes in your roses (or any additional options that may be required for your selected arrangement)
Step 4 - Add your complimentary greeting message, this can also be left blank and handwritten if desired
Step 5 - Add your arrangement to cart!
Step 6 - After checking everything is okay with your order, select your delivery method, within mainland UK we have either Fast & Free or Specific Date (if specific date is selected, you'll be required to pick a delivery date from the available selection)
Step 7 - Proceed to checkout and fill in all your personal, shipping & payment details
Step 8 - Complete order and wait in anticipation for your roses to arrive! :)
Use this text to answer questions in as much detail as possible for your customers.
Shopping With Eternal Blossom
Some of the main questions we get about the process of placing an order with Eternal Blossom
Shortly after your order comes through you'll receive an order confirmation email, this gets sent to the email address used at the time of placing the order. If you do not receive this email please check your junk/spam folder.
As soon as your order is shipped you'll receive an email confirming this, you'll find a button on this email you can press to track your order via the Royal Mail website.
Yes, certainly. All arrangements are shipped as gifts by default and we do not include an invoice or any purchaser details with the arrangement, just make sure to add their address as the SHIPPING and your address (which will need to match the card you will be paying with) as the BILLING address.
We accept many different payment methods and are confident we'll have one to suit everyone! To pay you can use - Credit or Debit Card - Paypal - Clearpay - Klarna - Laybuy - Google Pay - Apple Pay and many more!
No, never! All our arrangements are sent as gifts by default with no details of the person sending or any invoice / indication of cost included!
For our Standard shipping option you will receive your tracking number ASAP. With our Specific Date shipping you will receive the tracking the day before your delivery is due.If you haven’t got your tracking within the expected time frame, please check your spam/junk folder, if you still don’t have it, please check with us that the correct email address was given at the time of your order.
We mainly use Royal Mail for all our delivery options and for our larger orders we may use other couriers. All orders always come fully tracked so you can keep an eye on when the arrangement will arrive.
Yes, we deliver on Saturdays! This is a selectable option on our date picker that you'll find on the cart page (Please ensure you pay for our specific date shipping option during checkout to secure your delivery date). Unfortunately we're unable to deliver on Sundays. There is also the chance that an order made with our standard, Fast & Free shipping will arrive on the weekend, however this cannot be guaranteed.
Unfortunately this isn’t possible for us at the moment. On the day of your delivery if your order is being delivered by Royal Mail, they will let you know an approximate time they expect it to arrive.